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Skyline Taxis Stourbridge online booking is an estimated quotation system based on distance and price per mile. We prefer our customers to call the office for a real time price and booking as well as advice from our experienced telephone operators. We do not guarantee any single online booking quotation until we have double checked everything and responded usually within 24 hours. We have to make sure our vehicles are safe to travel and our drivers are fully vetted prior any journey.
- 20 High Street Lye Stourbridge West Midlands DY9 8LB
- 01384 480 480 or 07555 480 480
How can I pay?
We accept Cash and Card payment.
What type of vehicles do you have?
Our fleet consists of Saloon, Estate Cars, and Minibuses. We can supply vehicles to seat 1 to 16 passengers.
Do I need to pay a deposit?
Picking up from out the local area of Stourbridge we may request a deposit. The operator will sometimes request a deposit for particular vehicles or journeys. This can be paid by cash or card.
When should I book my airport journey?
Sooner the better! We advise all our customers to pre-book their airport journey at least 2 weeks before your flight. However we do provide short notice airport transfer. If you decide to book a taxi on the day and not leave enough time to check-in or whereby we leave late, we will make the judgment in our office to provide transport or no transport. We do our best transporting passengers on time, however if you are late setting off then we cannot risk placing our drivers and staff in a position where they are under exceptional pressure. We kindly request to prepare in advance.
Which areas do you cover?
We cover local and all surrounding towns and villages including: Blakedown, Brierley Hill, Bromsgrove, Clent, Colley Gate, Cradley Heath, Cradley Heath Train Station, Hagley, Hagley Hall, Hagley Train Station, Halesowen, Kinver, Lye, Lye Train Station, Merry Hill, Oldswinford, Quarry Bank, Stourbridge, Stourbridge Junction, Wollescote, Wollaston, Norton and surrounding areas.
Will I always be guaranteed transport?
During busy times we will do our best to provide waiting time for your transport. We cannot guarantee transport for every single customer. This may simply fall into a number of factors such as; area coverage, on demand peek times, right to refuse customers (i.e not fit to travel, being over intoxicated, no payment, rude, violent behaviour etc.). We hold a zero–tolerance policy for any customer found causing problems for our staff to carry out their roles.
What is the average waiting time?
The average waiting time for the local community is between 10 and 15 minutes. If you are situated outside of our operating area than this will be longer.
What is the complaints procedure?
All complaints are recorded into our complaints book. We will take your contact details, time of incident, date of incident, type of incident and description. We will check our booking system and locate the driver(s) or operator(s) involved. Depending on the type of incident, this will be escalated to management and investigated after questioning all parties involved. Once this has been completed we will take action where necessary.
If you wish to be picked up from the airport, we require full payment or deposit to be paid to the driver or the office in advance. This is to cover our driver expense for time and fuel in case of cancellations or for any reason the vehicle is no longer required. We require minimum 4 hour notification on telephone to our office, 24 hour notification through email, if you wish to cancel so we can fully refund your deposit.
We request to contact the office or speak to your driver. Excessive waiting will be charged by the driver accordingly.
Call us or send a message to check on any lost property. If found this will be return to you immediately.
Our pick up from the airport was organised promptly and efficiently. Everything was handled professionally and our driver was courteous and friendly. No problems at all with our booking. A very dependable service. We’ll definitely be using Skyline in the future. Thank you!”
Very impressed with how our booking and the pick up was handled … could not fault the service provided by Skyline. Thank you!”
Excellent driver was well mannered and punctual and taxi taxi was clean and fresh. A credit to Skyline”
Excellent service with a friendly driver, we would use again”
I absolutely loved the trip. The driver was very helpful and kind”
Brilliant, really pleased to find someone reliable!”
Great service, 100% delivered, on time and great value for money, great communication.”
Great service, very impressed. Look forward to seeing you on Saturday!”
Excellent friendly driver will definitely recommend Mohammed to friends and family”
Perfect service from collection from home to airport visa versa. Right on time as promised highly recommend”
Glad to have such a reliable company, who provided a great service. Many thanks to our driver Mr Ahmed.”