We accept Cash and Card payment.

Our fleet consists of Saloon, Estate Cars, and Minibuses. We can supply vehicles to seat 1 to 16 passengers.

Picking up from out the local area of Stourbridge we may request a deposit. The operator will sometimes request a deposit for particular vehicles or journeys. This can be paid by cash or card.

Sooner the better! We advise all our customers to pre-book their airport journey at least 2 weeks before your flight. However we do provide short notice airport transfer. If you decide to book a taxi on the day and not leave enough time to check-in or whereby we leave late, we will make the judgment in our office to provide transport or no transport. We do our best transporting passengers on time, however if you are late setting off then we cannot risk placing our drivers and staff in a position where they are under exceptional pressure. We kindly request to prepare in advance.

We cover local and all surrounding towns and villages including: Blakedown, Brierley Hill, Bromsgrove, Clent, Colley Gate, Cradley Heath, Cradley Heath Train Station, Hagley, Hagley Hall, Hagley Train Station, Halesowen, Kinver, Lye, Lye Train Station, Merry Hill, Oldswinford, Quarry Bank, Stourbridge, Stourbridge Junction, Wollescote, Wollaston, Norton and surrounding areas.

During busy times we will do our best to provide waiting time for your transport. We cannot guarantee transport for every single customer. This may simply fall into a number of factors such as; area coverage, on demand peek times, right to refuse customers (i.e not fit to travel, being over intoxicated, no payment, rude, violent behaviour etc.). We hold a zero–tolerance policy for any customer found causing problems for our staff to carry out their roles.

The average waiting time for the local community is between 10 and 15 minutes. If you are situated outside of our operating area than this will be longer.

All complaints are recorded into our complaints book. We will take your contact details, time of incident, date of incident, type of incident and description. We will check our booking system and locate the driver(s) or operator(s) involved.  Depending on the type of incident, this will be escalated to management and investigated after questioning all parties involved. Once this has been completed we will take action where necessary.

If you wish to be picked up from the airport, we require full payment or deposit to be paid to the driver or the office in advance. This is to cover our driver expense for time and fuel in case of cancellations or for any reason the vehicle is no longer required. We require minimum 4 hour notification on telephone to our office, 24 hour notification through email, if you wish to cancel so we can fully refund your deposit.

We request to contact the office or speak to your driver. Excessive waiting will be charged by the driver accordingly.

Call us or send a message to check on any lost property. If found this will be return to you immediately.