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Get a Quote or Book!
Address | Telephone | Email
- 20 High Street Stourbridge West Midlands DY9 8LB
- 01384 469 469 or 01562 81 81 81
What are the payment methods?
We accept Cash, Card, Bank Transfer, Paypal.
What type of vehicles do you have?
Our fleet consists of Saloon, Estate Cars, and Minibuses. We can supply vehicles to seat 1 to 16 passengers.
When should I book my airport journey?
We advise all our customers to pre-book their airport journey at least 24 hours before your flight. If you decide to book a taxi on the day and not leave enough time to check-in or whereby we leave late, we will make the judgment in our office to provide transport or no transport. We do our best transporting passengers on time, however if you are late setting off then we cannot risk placing our drivers and staff in a position where they are under exceptional pressure. This becomes very dangerous for all of us, so please prepare in advance.
Which areas do you cover?
We cover local and all surrounding towns and villages including: Blakedown, Brierley Hill, Bromsgrove, Clent, Colley Gate, Cradley Heath, Cradley Heath Train Station, Hagley, Hagley Hall, Hagley Train Station, Halesowen, Kinver, Lye, Lye Train Station, Merry Hill, Oldswinford, Quarry Bank, Stourbridge, Stourbridge Junction, Wollescote and surrounding areas.
Will I always be guaranteed transport?
During busy times we will do our best to provide waiting time for your transport. We cannot guarantee transport for every single customer in the whole of West Midlands, this is just impossible. This may simply fall into a number of factors such as; area coverage, on demand peek times, right to refuse customers (i.e not fit to travel, being over intoxicated, no payment, rude, violent behaviour etc.). We hold a zero–tolerance policy for any customer found causing problems for our staff to carry out their roles.
What is the average waiting time?
The average waiting time for a on demand vehicle is between 10 and 15 minutes for our local community. If you are situated outside of our operating area than this will be longer.
What is the complaints procedure?
All complaints are recorded into our complaints book. We will take your contact details, time of incident, date of incident, type of incident and description. We will check our booking system and locate the driver(s) or operator(s) involved. This will be escalated to management and investigated after questioning all parties involved. Once this has been completed we will take action where necessary.
If you wish to be picked up from the airport, we require either full payment or a deposit to be paid to the driver or the office in advance. This is to cover our driver expense for time and fuel in case of cancellations or for any reason the vehicle is no longer required. We require minimum 4 hour notification on telephone to our office, 24 hour notification through email, if you wish to cancel so we can fully refund your deposit.